Terms and Conditions

• At time of order we take 25% deposit through our secure Barclay's checkout system. If you would like to pay another way then please call us on 01925 629 979. We can arrange payment through paypal, cheque (once payment has cleared) or cash on delivery (deposit required).
• Any outstanding balance is due to the delivery men via "Chip & Pin" or cash on delivery.
• Pictures, colours & dimensions are approximate and are shown for information purposes only. If you have limited space and you require an exact measurement please call us for confirmation. We also supplier leather samples if you need to see an accurate colour swatch.
• Sofas described as "leather on all wearing surfaces" means that all wearing parts of the arms, seat cushions, back cushions are made with genuine corrected grain leather. The non wearing parts such as the back and side panels are made with a strong "leather match" / vinyl.
• All delivery timescales are estimates and although we are proud that 95% of our deliveries go out on time, like every business there may be some delays which are for reasons out of control. Sofaland Cannot be liable for this.

Returns / Cancellation Policy

Distance selling regulations only apply to your order if the goods have not been custom made to your specification or if you have not ordered the product in our showroom. If the Distance Selling Regulations do apply you can cancel your furniture by notifying us, in writing, before delivery or within 7 working days beginning with the day after the date of delivery.

Should you wish to return the goods it is your responsibility to take good care of the furniture. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.  

It is customer's responsibility to return the items to our Liverpool warehouse in a good condition.  It is the customers responsibility to make own arrangements to return the item back to our warehouse at own expense within 8 working days of receipt of goods.

Please note that it is the purchaser's responsibility to ensure that item ordered will fit into their property. If the goods do not fit into the property then we can either leave the order at your doorstep or we can bring them back in the van for a £40 returns fee. Once the sofas are back in our warehouse we will be in touch to issue a refund (minus the £40 delivery fee and £40 returns fee). This returns option is only available whilst the delivery men are still at property. If you have opted for a pallet delivery then if the sofas do not fit into your premises then you will have to return the sofas back to our warehouse at customers own expense.

Following cancellation of your order any monies paid will be refunded by the method you used to pay us within 30 days of return.

Warranties

To represent our own confidence in our products and in addition to your statutory rights as a UK customer , sofas supplied by Sofaland.com carry a 12 months manufactures guarantee from date of purchase to the original purchaser against defects in components, materials and workmanship.

The guarantee excludes damage caused by normal wear and tear, accidents, inappropriate use or care and repairs other than by Sofaland Ltd or its agents.

If you discover any manufacturing faults within the first 12 months please contact us through the "contact us" page on the website. We would require images of the fault. If the photos indicate a clear manufacturing fault then we will repair or replace the sofa. If the images are unclear or if we suspect the damage is a non manufacturing fault such a rip in mid leather then we will send an independent engineer to report on the damage. In this instance the customer will be liable for paying a £50 deposit for the engineers report. If the engineer reports that the fault is indeed a manufacturing fault then we will refund the £50 deposit and repair the sofas. If the report shows the fault was a non manufacturing fault then the customer will lose the £50 deposit and no work will be carried out.

Sofaland Ltd may repair any guaranteed item at its discretion. All claims should be made in writing and will usually involve Sofaland sending an independent engineer to produce a report on the issue. This guarantee gives no rights other than those expressly set out above and does not cover any claims for consequential losses or damages. This guarantee does not affect your statutory rights as a consumer.

The Above terms and any warranties and or guarantees only apply to furniture purchased for use in the UK mainland and does not affect your statutory rights. Sofaland will not accept responsibility for goods which are purchased and then resold by a third party trader.

Rips / tears in mid leather are not covered by manufacturers warranty. To cover this type of damage we would recommend  taking out our Premier Care accidental damage insurance.

Premier Care Insurance is sold by Sofaland Ltd on behalf of Castelan Group (www.castelangroup.com). The contract is between the buyer and Castelan Group. All paperwork will be sent via 1st class post within 14 days of delivery. Full terms and conditions are available from us at request.

If customer makes any changes, modification, alterations to the furniture then the warranty becomes invalid.

Copyright

All content on this web site, including text and images, is protected by UK copyright law. Anyone found to be using this content without our express permission will be asked to remove it and could be prosecuted.

Miscellaneous

We will not be liable to you for any indirect or consequential loss for any failed or delayed deliveries, or for cancelling an order.

Sofaland reserves the right, at our sole discresion, to cancel any orders and refund deposits back within 30 days of cancelling.

All flat packed furniture will be delivered flat pack. We can not build it for you.

Sofaland reserves the right to make changes and amendments to our website.

To request samples of our standard "corrected grain" leather please email sales@sofaland.com or call 01925 629 979. Our samples are there to give an idea of the colour. As leather is a natural material we can not guarantee the exact same shade will be used on the actual sofa.

We can not take your old sofas away with us, however local councils will collect/dispose of waste, unreusable sofas. Those that are Reusable and too good for the tip can be donated to a Furniture Reuse Organisation, charities that provide furniture to people in need. Most collect donations for free, and you can find your nearest FRO by going to the national network website www.frn.org.uk

Finance

Sofaland can offer 12 months interest at 12.9% APR subject to T&Cs and acceptance.

Typical Example:

Relax Corner Sofa £660

Delivery £40

Total Order £700

Minus £100 deposit (Required)

= Loan amount £600

Which would be paid over 12 monthly instalments of £53.37 at an APR of 12.9%

= total amount payable on loan £640.44 (interest paid over the 12 months only £40.44)

A deposit of £100 would be required which is fully refundable if your finance application is rejected.

Ask a member of staff for full T&Cs

 

Privacy Statement

Overview

Sofaland Ltd is committed to protecting your right to privacy as a user of our secure SSL protected site www.sofaland.com. It is our policy to respect the privacy of private communication. The information you provide to us will be held on Sofaland Ltd computers that are based in the UK. We collect information about our users in order to help us continually improve the products and services that we offer. Sofaland Ltd will always adhere to the UK Data Protection Legislation.

What data do we collect?

We will collect personal data as provided to us during the registration or purchase process, which you agree to supply us as accurate. We do not monitor your use of the Internet but we do use cookie technology to monitor your use of Sofaland Ltd. This information is not stored alongside your personal data and will only be used on an anonymous, aggregated basis. We may from time to time contact registered users to keep them informed of any new offers which may be of interest.

What do we do with it? We may use personal information about you to build up a profile of your interests and preferences. We made need to use your information for administration purposes.

This information will not be disclosed to third parties.

Please also visit

http://www.sofaland.com/delivery.html &

http://www.sofaland.com/faqs.html

For delivery policy and FAQs

Sofaland Details

• Registration name: Sofaland Ltd.


• Place of registration:
  SOFALAND LTD.
  C/O SOFALAND LTD.
  1 KERFOOT STREET
  WARRINGTON
  CHESHIRE
  UNITED KINGDOM
  WA2 8NU


• Company Address:
  Sofaland Ltd.
  c/o Sofaland Ltd.
  1 Kerfoot Street
  Warrington
  Cheshire
  United Kingdom
  WA2 8NU


• Company registered number: 06499118 - Registered in England & Wales
• VAT number: 939 1601 16


• Contact Us: 01925 629 979 


• Email: sales@sofaland.com