Privacy Statement  

Overview

Sofaland Ltd is committed to protecting your right to privacy as a user of our secure SSL protected site www.sofaland.com. It is our policy to respect the privacy of private communication. The information you provide to us will be held on Sofaland Ltd computers that are based in the UK. We collect information about our users in order to help us continually improve the products and services that we offer. Sofaland Ltd will always adhere to the UK Data Protection Legislation.

What data do we collect?

We will collect personal data as provided to us during the registration or purchase process, which you agree to supply us as accurate. We do not monitor your use of the Internet but we do use cookie technology to monitor your use of Sofaland Ltd. This information is not stored alongside your personal data and will only be used on an anonymous, aggregated basis. We may from time to time contact registered users to keep them informed of any new offers which may be of interest.

What do we do with it?

We may use personal information about you to build up a profile of your interests and preferences.

We made need to use your information for administration purposes.

This information will not be disclosed to third parties. 

Returns Policy

All products are quality checked prior to leaving our Suppliers’ workshops. They also all have a pre-delivery inspection at our warehouse prior to distribution. In the unlikely event that you inspect a item that is damaged please do not sign for or accept delivery. The delivery driver will notify us immediately. In these circumstances we will contact you quickly to offer you a 100% refund or a replacement, whichever suits you best.

You may return the item to us within 7 days from date of delivery. IMPORTANT: Please note that any item returned must not have been used and must be returned to our warehouse in the condition they were delivered. If an item is signed for it is deemed received in good condition. We do not accept "goods received, unchecked" as it is the receiver’s responsibility to check the leather sofas / settees / corner sofas etc before signing. Once signed for we will only be liable for manufacturers faults which will be repaired or replaced.

Upon receipt of your item sofas etc will be inspected. Providing the goods are in perfect re-sellable condition a full 100% refund of the goods will be issued. The cost of delivery cannot be refunded, the cost to return any item would be at the purchaser’s expense. In the unlikely event that goods are delivered damaged the delivery charge is fully refundable or if an exchange item is chosen there is no re-delivery charge to the customer.

Please note that it is the purchaser's responsibility to ensure that item ordered will fit into their property and that delivery refunds cannot be issued for failed deliveries in these circumstances. Furthermore, a charge will be made for return of leather sofas / settees / corner sofas etc to our warehouse. If you have opted for a pallet delivery then if the sofas do not fit into your premises then you will have to return the sofas back to us.

Sofas supplied by Sofaland.com carry a 12 months manufactures guarantee from date of purchase to the original purchaser against defects in components, materials and workmanship. The guarantee excludes damage caused by normal wear and tear, accidents, inappropriate use or care and repairs other than by Sofaland Ltd or its agents. Sofaland Ltd may repair any guaranteed item at its discretion. All claims should be made in writing. This guarantee gives no rights other than those expressly set out above and does not cover any claims for consequential losses or damages. This guarantee does not affect your statutory rights as a consumer.  

Refunds may be subject to a fee covering any costs incurred by the Company, such as Administration fees, card fees, etc.

† The 12 month warranty period was brought in 1st May 2010. Any purchase before this date would only hold a 6 month warranty as advertised at that time. The Above terms and any warranties and or guarantees only apply to furniture purchased for use in the UK mainland.

The Warranty Plus 5 year protection service is sold by Sofaland Ltd on behalf of Multiserve Ltd (www.multiserveathome.com). The contract is between the buyer and Multiserve. All paperwork will be sent via 1st class post within 14 days of purchase. 

Cancellations

You have the right to cancel your order at any time prior to delivery. To cancel your order simply call us on 0844 736 1445. Refunds will be made within10 working days and will be refunded in the same method payment was made.

Sofaland also reserves the rights to cancel the order at any time without any liability.

Copyright

All content on this web site, including text and images, is protected by UK copyright law. Anyone found to be using this content without our express permission will be asked to remove it and could be prosecuted.

Miscellaneous

We will not be liable to you for any indirect or consequential loss or damage which may occur. This includes any failed deliveries or damage to property during the delivery process. All flat packed furniture will be delivered flat pack. We can not build it for you.